Shipping policy
Thank you for shopping with RetroGate! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information on delivery times, costs, and other important details.
📦 Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
🚚 Shipping Timeframes
Domestic Shipping (Kuwait)
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Estimated Delivery: 1 to 2 business days
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Shipping Carrier: Local
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Shipping Cost: Calculated at checkout
International Shipping
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Estimated Delivery: 4 to 8 business days
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Shipping Carrier: DHL Express
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Shipping Cost: Varies by country and will be calculated at checkout
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Customs & Duties: International customers are responsible for any applicable customs fees or import taxes upon delivery.
🌍 Shipping Destinations
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us, and we’ll do our best to assist you.
📦 Tracking Your Order
Once your order ships, you'll receive an email with a tracking number and link to monitor your delivery in real time.
🛑 Shipping Delays
While we strive to meet the estimated delivery times, delays can occasionally occur due to weather, customs, or carrier-related issues. We appreciate your patience and understanding in such cases.
❗ Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses.
Need Help?
If you have any questions or concerns regarding your shipment, feel free to reach out to us:
📧 Email: Support@RetroGate.com
We’re always happy to help!