Warranty Policy
Coverage
- All hardware (consoles, controllers, accessories) – 30-day warranty
- All games (cartridges, discs) – 30-day warranty
The warranty covers functional defects that prevent normal play or use. Cosmetic wear, collector grading issues, or damage caused by misuse are not covered.
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How It Works
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Tell us: Email support@retrogate.com with your order number, a brief description of the problem, and a photo or short video if possible.
- We troubleshoot: Our team will try quick fixes (cleaning tips, settings checks). If that doesn’t solve it, we’ll offer a replacement or refund.
- Ship it back: If a return is needed, we send you a prepaid label—no cost to you.
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Replacement or refund:
- If we have the same item in stock, we ship a tested replacement as soon as the return scan shows in the system.
- If not, you choose between store credit or a full refund to your original payment method.
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Important Notes
- • Warranty starts on the delivery date shown in your tracking.
- • Items must be returned in the same condition received.
- • Physical damage (liquid spills, drop damage, opened shells) voids the warranty.
- • Region-modding or other alterations after purchase also void coverage.
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Need Help?
Questions about a product’s condition, compatibility, or this policy? Email support@retrogate.com or use the Contact Us page—we’re happy to clarify before you buy.